1. What should I wear for the treatment?
As with any healthcare appointment, it may be necessary for your osteopath to ask you to remove some clothing. This is so they can see and palpate the areas of the body causing you concern. Your osteopath will want you to feel at ease, therefore if you feel uncomfortable undressing to your underwear, your osteopath may be able to suggest wearing clothing, such as shorts and a t-shirt, or close-fitting garments, that will enable them to work effectively, so please do discuss this with them.
2. Is the treatment painful?
Osteopathic treatment is usually a very gentle process and osteopaths work very hard to make treatment as painless as possible, but you may experience some discomfort during and after treatment. Your osteopath will warn you if they think that the technique that they are about to use is likely to be uncomfortable and will stop if you tell them that you are feeling too much pain.
Following treatment, you may experience some mild soreness in the area of the body that was treated, this will normally resolve within 48 hours. If you experience serious or unusual symptoms after treatment, you should contact your osteopath straight away for advice.
3. What is the training and regulation of an osteopath?
You can be confident that your osteopath has the highest level of training and expertise, and will provide a safe and effective diagnosis and treatment for you. In the UK, the osteopathic profession is regulated by the General Osteopathic Council (GOsC) and osteopaths are trained to degree level, taking a minimum of four years full time undergraduate training, including 1200 hours of contact time with patients at undergraduate level.
Osteopaths are also recognised by the NHS as Allied Health Professionals and play a critical role in the diagnosis, treatment and care of people of all ages. Julia’s GOsC registration number is 9269.
4. How long are appointments?
The initial consultation will usually take 45 minutes. Follow up appointments are 30 minutes long.
5. What is your complaints procedure?
If you have a complaint or concern about any aspect of your treatment, please let us know as soon as possible. Please give full details of your complaint and we will undertake to treat it seriously, deal with it promptly and learn from it by reviewing or, if appropriate, improving my standards.
Make your complaint to us either in person, by phone, by letter or in an email. We will investigate your complaint during the following few days and will aim to:
1. Find out what happened and what went wrong
2. Make sure you receive an explanation and an apology if this is appropriate
3. Identify what we can do to ensure that this problem does not arise again
Globe Osteopathy Clinic
197-199 Roman Road
London E2 0QY
Phone number to be added
If you feel uncomfortable complaining directly to us or do not feel that your complaint has been resolved to your satisfaction, you can speak to the Institute of Osteopathy by ringing Freephone 0800 110 5857 or emailing firstname.lastname@example.org
If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on 0207 3576655. Please note that the General Osteopathic Council cannot award compensation.
Julia Empey’s GOsC registration number is 9269.
Conditions that we can treat.
- Arthritic or Rheumatic pain
- Headaches (including migraine prevention and cervicogenic headaches, arising from the neck)
- Circulatory problems
- Digestion problems
- Elbow pain (including tennis elbow)
- Shoulder pain (including frozen shoulder)
- Joint pain
- General, acute & chronic back pain (not arising from injury or accident)
- Generalised aches and pains
- Minor sports injuries
- Muscle spasms and cramps
- Neuralgia (trapped nerve)
Have any questions?
Get in touch with us.